Shipping and Returns

Shipping

Tangs Design charges shipping based upon the total amount that you spend at the checkout.

Within Australia

Spend between $0 and $149.99 - Shipping is a flat rate of $9.95 
Spend over $150 and you get free shipping.

All Other Countries

Spend between $0 and $199.99 - Shipping is $19.95 
Spend over $200 and you get free shipping.

Shipping will be via Australia Post unless specific arrangements have been made.

Returns
Tangs Design products are beautifully handcrafted in Australia with special love and care. However, if you find any defect in you order, please contact us to return it for a full refund or exchange.

For change of mind, returns lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we cannot accept returned earrings for hygiene reasons.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2 weeks.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tangsdesignjewellery@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tangsdesignjewellery@gmail.com to arrange a return.